SHIPPING & RETURNS
SHIPPING POLICY
Velouré offers complimentary standard shipping on all orders. We take great care in packaging your items to ensure they arrive in perfect condition. For expedited shipping or special handling, additional costs may apply. We believe in transparent communication and strive to provide the best shipping experience for our clients.
Our shipping policy is designed to be clear and concise. If you have any questions about our shipping methods or costs, please feel free to contact our customer service team for assistance.
We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return process. Please refer to our Return & Exchange Policy for more details on how to initiate a return or exchange.
RETURN & EXCHANGE POLICY
At Velouré, we want you to be delighted with your purchase. If you are not satisfied with your order, we offer a straightforward return or exchange process. Simply contact our customer service team within 30 days of receiving your order to initiate a return or exchange. We take pride in offering a hassle-free experience to ensure your confidence in shopping with us.
Please note that personalized or customized items are not eligible for return or exchange. Additionally, any items that show signs of wear or damage may not be accepted for return or exchange. For more information on our return and exchange process, please refer to our detailed Return & Exchange Policy or contact our customer service team for assistance.